, Richard. I already have Malwarebytes installed. After full scan it reports no malicious items but objects infected = 715. It doesn't suggest what to do about it!
Richard. I'm using the premium version of Malwarebytes and there is no Details button. There is Dashboard, Scan, Settings and History, My Account and Main Menu. When I clicked on History it was empty. A second scan still shows 715 infections.
What should I click on/do to get rid of them?
Richard. That doesn't work . I'm used to Mal Bytes and can work it well as a rule.
Mine currently goes:
Scan type: threat scan
Time started: etc
Time Elapsed: etc
Objects scanned: 389382
Objects infected: 715
It doesn't at the moment have the prompts you refer to.
If I click on any other button this scan will disappear.
The Firefox homepage says: The proxy server is refusing connections" - so it's not working either.
However, my router connection to Talk Talk shows up at the bottom of the screen as excellent.
No, Richard. IE says The proxy server isn't responding
while firefox says The proxy server is refusing connections.
Firefox homepage address comes up as www.Vosteran (means nothing to me) while IE comes up as www.mystartsearch.com -not chosen by me either.
Don't forget, Richard that I cannot go online.
This is the problem.
I am using a different computer correspondence with you.
I'll get back to you tomorrow.
I downloaded the Avira antivirus and have run a scan which took two hours. It showed 24 detections, 21 warnings and moved four items to Q'tine
These were Java/Pesur x 2, EXP/CVE, and adware/EoRezo.
Restarted, but still no internet: "Proxy server not responding." Same with Firefox.
What now, please?
I've done that with no good result. IE still tries to go to a homepage called Mystartsearch while Firefox tries Vosteran.
Both report proxy server not working.
I'm sorry but this did not work. When I went back to check on the Lan setting the box had ticked itself again.
It keeps on doing this.
Yes I did all you said - except that ipconfig/release would not perform while "internet connection 2 had no active media" or similar.
The answer I sent you seems to be lost, but responded to by your colleague.
No, Richard, none at all.
Wifi. This computer is running off the same Talk Talk router as the infected one. The icon internet access signal on both shows very strong.
No luck there as the cables I have don't fit the access points on the Acer I'm using.
I've got an old Wifi router. Any point in trying that?
I've found an adaptor and plugged in to Lan1 on the router and laptop. The connection status is active.
Can't get online. Do I need to install it/configure it?
Sorry. The adaptor I mention is simply like plugging into an extention lead socket so that the cable can fit into a narrow port on the laptop - a short piece of cable with different end-fittings so the cable runs from the router to my pc via this adaptor/connector. It's marked 01-12 F17.
It fits into a very narrow flat port on the pc. (Not a USB)
Acer Aspire V5 571, MFG date 06/2012
Yes, it's plugged in, the local area connector appears up and running but there is no IPv6 internet activity.
IPv4 says "internet"
IPv6 says no internet access.
Media state is enabled
Activity shows approx. 800,000 bytes sent and received
All I get is an attempt by Mystartsearch to open a website and then the message "the proxy server isn't responding". Same as ever.
I don't know what you think but we don't seem to be getting anywhere. Shall we call it a day?
You have spent a fair bit of time on my case and you may feel you've done enough to earn your fee. If you do I won't apply refund.
This seems to be a tough problem to resolve but it leaves me a bit disappointed.
Do I need to have any setup discs etc or other stuff to do this?
Thanks, Richard.This may take some time but I'll get back to you.