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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37693
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I'm having problems downloading outlook 2013

Customer Question

I'm having problems downloading outlook 2013
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the error you get when you try to download it.
Thank you
Customer: replied 2 years ago.

Richard did you get that, I may have sent you too much info on my screen dump?

Expert:  Richard replied 2 years ago.
No I did not sorry David.
Can you try again? Or just give me the initial error please.
Customer: replied 2 years ago.

ok, when I start the outlook 2013 download it prompts me exchange server name and mailbox I must be giving the wrong answer as it then pops up that ''The name can not be resolved, the connection to the MS exchange is unavailable, outlook must be on line or connect to complete this action''

Expert:  Richard replied 2 years ago.
Thanks
Can you tell me please the part of your email address ONLY AFTER the @ Symbol?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 3 other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

4 6 0 9 1 7 2 6 9

9 6 5 0

Expert:  Richard replied 2 years ago.
thank you