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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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cannot open a copy of a file on my desktop is excel file has

Resolved Question:

cannot open a copy of a file on my desktop is excel file has a cross in the bottom and when click on it says cannot open
Submitted: 2 years ago.
Category: Microsoft
Expert:  James K. replied 2 years ago.




Welcome to Just Answer

What the exact message when you open it

have you opened it before ?
Customer: replied 2 years ago.
Expert:  James K. replied 2 years ago.
have you opeend it before ?
Customer: replied 2 years ago.

I was working on it earlier I saved it to my desktop at work and now have got home and cannot open it - it is shaded the file I can see it with a x in the bottom corner - is something hugely important deadline tomorrow

Expert:  James K. replied 2 years ago.
Can i Remote onto your machine to help you fix the problem

Remote means I can connect to your Machine and fix the issue its fully secure and Built into the Justanswer System

If you wish I can send you a Link to Connect

Let me know

Cheers James
Customer: replied 2 years ago.

yes please if can send a link

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=1edc0582-5501-4ba3-aa7a-53a7a45ebcc1

Click the Link above a page will open

Click the Green I agree at the bottom

Click run/ok/yes if asked
Expert:  James K. replied 2 years ago.
Remote support Cheers James
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