David! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
windows 8.1 is this enough
yes what do you need me to do?