I'm not actually sure it was installed at PC World and the only information I have it Office 365 which has word, excel, powerpoint, onenote and outlook. It doesn't have a year on the details but the computer was purchased Jan 2015 so I would presume it has the latest windows?
I don't have any data on the computer yet as only started using it last Saturday so I think it wouldn't matter if I reset it. Will I then need to reinstall windows or office?
Also when you say power icon do you mean the actual power on / off button?
Can you wait while I try this?
Thank you it worked! I am having trouble installing Office again as it doesn't want to accept my product key number but I am going to call the help line.
Thank you so much