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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5250
Experience:  Indept expertise on MS Office package
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my outlook account is blocked because i have entered the wrong

Customer Question

my outlook account is blocked because i have entered the wrong password ***** many times. How can I unblock it
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  michelleclive replied 2 years ago.
Customer:

my name is ***** ***** i will be assisting you today.

JACUSTOMER-6kfqs61b- :

ok

Customer:

click on the link above

JACUSTOMER-6kfqs61b- :

done

Customer:

and try to enter the password ***** you are not able to then you can click on the Can't access your account?

JACUSTOMER-6kfqs61b- :

have done all that, got new code etc and still i am blocked

Customer:

did you follow the forgot password *****?

JACUSTOMER-6kfqs61b- :

yes

JACUSTOMER-6kfqs61b- :

how do i get into te blocked account?

Customer:

did it ask you alternate email

JACUSTOMER-6kfqs61b- :

yes and the code was sent to that email address

Customer:

then what happened

JACUSTOMER-6kfqs61b- :

i went round in the same cirsle. i entered te code, set a password ***** then i was blocked as before

Customer:

if you want i can remotely try to recover your email password ***** recovered and then i can walk you down to change the password ***** login successfully after that i can sign off

Customer:

however

Customer:

remote session is an additional service with a small charge

Customer:

let me know if that is fine

JACUSTOMER-6kfqs61b- :

how much and can you guarantee success

Customer:

100

Customer:

100% or no charge

JACUSTOMER-6kfqs61b- :

are you saying the additional small amount is £100 ???

Customer:

no

JACUSTOMER-6kfqs61b- :

how much is the small charge then?

Customer:

i am saying 100% resolution guarantee

Customer:

additional 20$ charge

JACUSTOMER-6kfqs61b- :

what is that in £?

Customer:

that would be 13.13 British Pound Sterling

JACUSTOMER-6kfqs61b- :

ok go

Customer:

alright sir

Customer:

Click on the link given below

Customer:

as the page opens click on the i agree green button and install the remote assistance tool Elsinore.

Customer:

once installed let me know

JACUSTOMER-6kfqs61b- :

done

Customer:

i am connecting now

Customer:

connected now

Customer:

give me one minute

JACUSTOMER-6kfqs61b- :

what is happening now

Customer:

please give me one minute i will be with you

Customer:

trying to close an old session

JACUSTOMER-6kfqs61b- :

ok

JACUSTOMER-6kfqs61b- :

any progress?

Customer:

i am connected to your computer and are working on it.

Customer:

browser has been resolved

michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5250
Experience: Indept expertise on MS Office package
michelleclive and 5 other Microsoft Office Specialists are ready to help you
Expert:  michelleclive replied 2 years ago.
Please reply me from this session.
Copy and paste the remote link and let me know when Elsinore is ready
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=ebd5bb5b-7395-4541-935b-a7f4ca75e6f7
Customer: replied 2 years ago.

Ready...I think

Expert:  michelleclive replied 2 years ago.
i have started Elsinore and waiting to start remote tool.
Expert:  michelleclive replied 2 years ago.
i know its frustrating when you dont have access to your own email however you will have to bear with the procedure and the time taken by Microsoft as its not in my hands. We will have to wait to reply back to you in your email.
Please don,t think i will not assist you anymore. I've been an Expert on JustAnswer since November 2009 and my first priority is my customer satisfaction.

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