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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37488
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have microsoft office outlook. I can receive e-mails, but

Resolved Question:

I have microsoft office outlook. I can receive e-mails, but it has stopped allowing me to send e-mails. What should I do?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Robert! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is there any error or message?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hello We have a BT e-mail address but our server is Plusnet. The e-mail works fine on BT site but not on our microsoft outlook which we are more familiar with. There is a little box pops up, but do not understand what it means something about HP? We have windows 8. We can do a remote support session if you wish

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=31a02b8b-5094-42b6-a977-932dc3de9cea

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet -MS Office Tech and 3 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.

Working on issue, thanks.

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 2 years ago.

Thank you for your messages, but one of your technicians resolved the problem yesterday

Expert:  Viet -MS Office Tech replied 2 years ago.

You're welcome. I'm the technician (Viet - Tech) who resolved the problem for you yesterday. You do not need to reply back (unless you need help with anything else.) Thank you again.