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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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. My Hotmail emails haven't synced since 22nd January?

Customer Question

Hello. My Hotmail emails haven't synced since 22nd January? So I haven't received any incoming emails since then?
Submitted: 2 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 2 years ago.
Customer:

Hello & Welcome to JustAnswer

Customer:

May i know which e-mail client are you using?

JACUSTOMER-k27cp159- :

I am using Hotmail, my address is *****@******.***, but there is no point in sending an answer to it as I am not receiving any emails at the moment.

Customer:

The emails from this site are sent automatically. We need to communicate here.

Customer:

This is a live chat system, where i will help you.

Customer:

I would like to know "how do you access your e-mails", eg: on an e-mail client, or by logging into hotmail site?

JACUSTOMER-k27cp159- :

Ok, thank you.

JACUSTOMER-k27cp159- :

By logging into Hotmail site.

Customer:

May i remotely connect to your computer to take a look at the issue directly?

JACUSTOMER-k27cp159- :

Yes

Customer:

Please click the link below and run the downloaded program

JACUSTOMER-k27cp159- :

It tells me this app can't fun on my device?

Customer:

Which device is it?

JACUSTOMER-k27cp159- :

Microsoft surface

Customer:

Is it running Windows 8?

JACUSTOMER-k27cp159- :

I think so, sorry I am not Ata

JACUSTOMER-k27cp159- :

At all tech

Customer:

Are you accessing hotmail by clicking the mail app on the tablet or are you going to your browser to open www.hotmail.com ?

JACUSTOMER-k27cp159- :

I have it set up as an icon on the front of the screen, so I just click to open.

JACUSTOMER-k27cp159- :

Is it called a tile?

Customer:

Open the Mail app, Swipe in from the right edge of the screen, and tap Settings.

Customer:

Then tap Sync

Customer:

and see if it starts the sync

JACUSTOMER-k27cp159- :

Have already tried that and nothing happens?

Customer:

Open your browser on the tablet, and go to www.hotmail.com

Customer:

Type in your e-mail and password, and login and tell me if you see the new emails there

JACUSTOMER-k27cp159- :

No, they are only to 22/1

Customer:

That is strange, can you go to this website : www.join.me

Customer:

tap Start Meeting

Customer:

open the downloaded program, and type me the ID you see on the top of screen

JACUSTOMER-k27cp159- :

This is not available on this device either.

Customer:

Can you go to the tiles mode, and search for the team viewer app

Customer:

You will this app in Windows Store, tap on it and download it, then open it.

Customer:

You will see an ID and a Password, type that to me here.

JACUSTOMER-k27cp159- :

What category is it in?

Customer:

It should come up automatically during search

JACUSTOMER-k27cp159- :

I am sorry I am finding this to difficult at the mom

Customer:

I apologize, i will opt out of the question and open it to other experts.

Customer:

They may have different ideas to try with you.

JACUSTOMER-k27cp159- :

I am sorry I cannot do this at

JACUSTOMER-k27cp159- :

I am sorry, I am finding this too difficult at the moment, I came out of hospital this morning. Perhaps I can try again when my son here.

Customer:

No worries, please leave a message when you're ready and one of the experts will gladly assist.