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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 18986
Experience:  Expert for over 10 years
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i can not get my hotmail email. can you tell me how to retrieve

Customer Question

i can not get my hotmail email. can you tell me how to retrieve my email. It is maryoconnell @live.co.uk. you can not send me emails unless you fix this email. my phone number is *********** My son chris dunne uses this computer and can get his hotmail if that is any help. I need a guarantee that my hotmail email can be retrieved as i do not want to waste money. If you can not fix the problem how do i get my money back.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Josh replied 2 years ago.
Hi!

I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Please click http://windows.microsoft.com/en-US/hotmail/hotmail-support

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form.

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:"

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator can take a closer look at your account and work with you to try and help you get back in.

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.

Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/