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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Help I had Microsoft 2013 which I was paying monthly .

Resolved Question:

Help I had Microsoft 2013 which I was paying monthly for online. I just unistalled it from my laptop as I stopped paying for it as my friend installed Microsoft 2010 onto my laptop. Now I can't open my files...help
Submitted: 2 years ago.
Category: Microsoft
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to JustAnswer.

Can i Remote onto your machine to help you fix the problem

Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System

If you wish I can send you a Link to Connect

Let me know

Cheers James
Customer: replied 2 years ago.

ok

Expert:  James K. replied 2 years ago.
ok accept the remote support offer and i will send you a link to connect
Customer: replied 2 years ago.

Can you help me without remote access. I can't afford the extra charges right now

Expert:  James K. replied 2 years ago.

Its to with file types its quite complex we need to change the default file types

I can have a quick look if you wish

Customer: replied 2 years ago.

but I have to pay extra right?

Expert:  James K. replied 2 years ago.
no i will have a quick look for you

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=cfc1a4ab-dc7e-4952-a5cd-553533f2d5d8

Click the Link above a page will open

Click the Green I agree at the bottom

Click run/ok/yes if asked
Expert:  James K. replied 2 years ago.
remote fix cheers James
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