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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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How do i get my phone to connect to media? Message " get media

Customer Question

How do i get my phone to connect to media? Message " get media content now "
phone is a bush windows phone
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To clarify, you are trying to connect it to a windows computer?
And what is the exact model of the phone?
Thank you
Customer: replied 2 years ago.

bush windows phone - model ARCHOS

Expert:  Richard replied 2 years ago.
Thanks John
And when you say to connect to media, you mean you want to connect it to the computer to get the photos from it correct?
Customer: replied 2 years ago.

no wanting photos sent to my text messages to open, just saya get media content

Expert:  Richard replied 2 years ago.
ok, it appears the firmware has crashed John
Can you hold the power button down for 35 seconds, then release.
Turn the phone on and tell me if you still have this.
Let me know the results please
Thank you
Customer: replied 2 years ago.

no still not opening up photo

Expert:  Richard replied 2 years ago.
Is it just one photo?
Or all photos John?
Customer: replied 2 years ago.

wont let me receive or send pictures, viewed message cant get message, cant connect to network

Expert:  Richard replied 2 years ago.
Thanks
The firmware has corrupted so we need to reset the phone John which will return it to new
To do this,
In the App list, tap Settings Settings icon.
Tap About, then tap Reset your phone.
You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, then tap Yes again.
Let it complete, setup the phone and tell me if it now works please

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