Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?Do you have Norton antivirus / security program? Or another antivirus / security program?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Have windows 7
yes we can do remote support session
Working on issue. Thank you.