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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5640
Experience:  Indept expertise on MS Office package
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I have a Dell Inspiron 530a pc with Microsoft Windows XP Home

Resolved Question:

I have a Dell Inspiron 530a pc with Microsoft Windows XP Home SP2 and Microsoft Internet Explorer Version 8.
I believe that this version of the Internet Explorer is no longer supported and as I am Having some problems connecting to some web sites I would like to know if I can upgrade this version to another which will be compatible with ny Windows set up.
Please advise me if this is possible and how can I get the upgrade.
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
Customer:

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Customer:

you will have to upgrade to SP3 first i will give you the link to download service pack 3

Customer:

after it load sp3 it will automatically run windows updated internally and will upgrade IE8 and other files which has the latest updates to your computer.

JACUSTOMER-zhxe2ggh- :

Will I need to save all my current files on a separate disc before installing SP3 or not?

Customer:

no you dont have to ideally

Customer:

however if you wish you can backup your my documents folder to an external drive or disc

JACUSTOMER-zhxe2ggh- :

What will be the total cost of all the upgrades?

Customer:

sp3 downlaod from the link i gave is absolutely free

Customer:

no additional costs

JACUSTOMER-zhxe2ggh- :

Can we do this upgrade on another day so that I can first get a sparate hard disc to save my files just to be safe?

Customer:

yes sure you can

Customer:

you can post me a message on this page if you face any difficulty or have any questions

Customer:

you can repen this page from just answer email by clicking on view answer

Customer:

let me know if you have any questions

JACUSTOMER-zhxe2ggh- :

Can we set a date now or will I have to go through all this again to get to this point?

Customer:

please click on a smiley face below to complete the rating

Customer:

just keep the just answer email in your inbox

Customer:

do not delete the email

Customer:

so when you wish to try the steps..simply open that email and click on view answer to open the page again and try the steps i have listed above

Customer:

this way you will not have to post a new question again

JACUSTOMER-zhxe2ggh- :

OK thanks Michelle

Customer:

you are welcome

Customer:

please click on smiley face below now and click submit to complete the rating

Customer:

thanks for choosing just answer

michelleclive and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Hello Michelle

After saving my files today 25th Feb I have triad to use your link to download the upgrade but I seem yo get stuck halfway through the process. Can you please help?

If possible give me a choice of dates and times so that I can discuss this on line with you.

Ravi Law

Expert:  michelleclive replied 2 years ago.
i would like to remote access and install the upgrade for you
i will be online in 1 hour from now
let me know if that would be fine or you would like me to be available at a different time
Expert:  michelleclive replied 2 years ago.
Hi,
I am online now
let me know whenever you are online
Customer: replied 2 years ago.

Hello Michelle

I am online now

Customer: replied 2 years ago.

Hi Michelle

Seems like we are having trouble being online at the same time.

Can we set a time tomorrow 26th Feb to suit your working hours but can it be any time after 1200 hours UK time?

Thanks

Ravi Law

Expert:  michelleclive replied 2 years ago.
i will be online tomorrow your time 12 noon Uk.
Customer: replied 2 years ago.

OK Michelle, I will be waiting at 1200 noon UK with my inbox open.

Ravi

Expert:  michelleclive replied 2 years ago.
i am online right now..let em know if you would like me to do this right now or at 12 noon
Customer: replied 2 years ago.

OK Michelle, we can start right now. If you need to call me I am on

+44 1727 840804

Expert:  michelleclive replied 2 years ago.
copy and paste the link on the address bar of the web browser
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=e73f9f76-c2fd-45fc-b3e4-cab802dbf60e
How Remote Desktop Works
Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 2 years ago.

I am sorry Michelle. I am having trouble with the address. I keep getting error 404.

Can you help me how to copy and paste? I am a novice with these things.

Expert:  michelleclive replied 2 years ago.
no problem please copy and paste this link on the address bar right on the top on your web browser and hit enter it will open the page.
http://tinyurl.com/b5u4bhp
slide your mouse by pressing the left key on the link till the end and then do a right click to save and then paste it on the top where you see the web address starts with http:// and hit enter.
Expert:  michelleclive replied 2 years ago.
Let me know the "your id" and password ***** connect the remote session.
Expert:  michelleclive replied 2 years ago.
please open the website www.teamviewer.com
in page that opens click on green button that says start full version
it will download a file..open\run the file
once it installs, teamviewer window will open
let me know the id and password ***** on left side of teamviewer window
Customer: replied 2 years ago.

The web site does not have a button to start full version.

Do you want my internet id and password?

Expert:  michelleclive replied 2 years ago.
please open the website www.teamviewer.com
as the page opens do you see a green button on the with an arrow on the picture and says "Start full version its free". click on it and download teamviewer and then install it.
let me know the id and password ***** on left side of teamviewer window
Customer: replied 2 years ago.

When I click the green button a window opens up giving me the choice to save or cancel the file. It does not have a "run" button. When I click on save nothing happens

Expert:  michelleclive replied 2 years ago.
click on save and then you will get the option run.
Customer: replied 2 years ago.

I have tried clicking on save a few times but the window disappears and nothing happens. Do I have to wait a while?

Expert:  michelleclive replied 2 years ago.
no its must download the file within few seconds.
Use the search for files and folder options and type in teamviewer.exe the computer must search for the file if it has already downloaded.
Customer: replied 2 years ago.

OK.

Password ***** ********* /p>

ID is blank. It asks for remote ID

Expert:  michelleclive replied 2 years ago.
If you open teamviewer and wait for 10 seconds on that screen you will see a 9 digit "your Id" and password ***** the teamviewer box.
let me know that id and password.
Customer: replied 2 years ago.

Got it at last!!

ID 585 224 984

Password *****

Expert:  michelleclive replied 2 years ago.
great i will connect
Customer: replied 2 years ago.

Hi Michelle

Looks as if it is now complete.

I will try the Internet Explorer more extensively tomorrow and if all is well I will let you know.

My apologies for the ness up I made earlier while trying to get you remote access.

Ravi

Expert:  michelleclive replied 2 years ago.
Thanks Ravi for the update
sure try using IE and let me know the status
Customer: replied 2 years ago.


Thanks Michelle. Seems to be working OK now.


Cheers