Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
you will have to upgrade to SP3 first i will give you the link to download service pack 3
after it load sp3 it will automatically run windows updated internally and will upgrade IE8 and other files which has the latest updates to your computer.
Will I need to save all my current files on a separate disc before installing SP3 or not?
no you dont have to ideally
however if you wish you can backup your my documents folder to an external drive or disc
What will be the total cost of all the upgrades?
sp3 downlaod from the link i gave is absolutely free
no additional costs
Can we do this upgrade on another day so that I can first get a sparate hard disc to save my files just to be safe?
yes sure you can
you can post me a message on this page if you face any difficulty or have any questions
you can repen this page from just answer email by clicking on view answer
let me know if you have any questions
Can we set a date now or will I have to go through all this again to get to this point?
please click on a smiley face below to complete the rating
just keep the just answer email in your inbox
do not delete the email
so when you wish to try the steps..simply open that email and click on view answer to open the page again and try the steps i have listed above
this way you will not have to post a new question again
OK thanks Michelle
you are welcome
please click on smiley face below now and click submit to complete the rating
thanks for choosing just answer
After saving my files today 25th Feb I have triad to use your link to download the upgrade but I seem yo get stuck halfway through the process. Can you please help?
If possible give me a choice of dates and times so that I can discuss this on line with you.
I am online now
Seems like we are having trouble being online at the same time.
Can we set a time tomorrow 26th Feb to suit your working hours but can it be any time after 1200 hours UK time?
OK Michelle, I will be waiting at 1200 noon UK with my inbox open.
OK Michelle, we can start right now. If you need to call me I am on
+44 1727 840804
I am sorry Michelle. I am having trouble with the address. I keep getting error 404.
Can you help me how to copy and paste? I am a novice with these things.
The web site does not have a button to start full version.
Do you want my internet id and password?
When I click the green button a window opens up giving me the choice to save or cancel the file. It does not have a "run" button. When I click on save nothing happens
I have tried clicking on save a few times but the window disappears and nothing happens. Do I have to wait a while?
Password ***** ********* /p>
ID is blank. It asks for remote ID
Got it at last!!
ID 585 224 984
Looks as if it is now complete.
I will try the Internet Explorer more extensively tomorrow and if all is well I will let you know.
My apologies for the ness up I made earlier while trying to get you remote access.
Thanks Michelle. Seems to be working OK now.