I never did receive a satisfactory reply except a message saying a new password *****
been sent. This was totally useless as I had told you I was unable to
log on as my log on was not available until a new password ***** available I trust you will refund me any money charged as I was totally unsatisfied and still left with my problem. In view of the negative
I expect 2 x £28 to be refunded to me
forthwith. An alterative enquiry independent of yourselves gave me an immediate result. Hope you will refund me to avoid necessity of further action as your fee for the reply is not justified, as you promise no fee if not satisfied with your answer.
My e.mail for your reply is
Hello Richard, No replies were received from you regarding wanting more information. I have just double checked and definitely a negative on that one. Due to this I was still stranded, locked out of my computer, waiting, and as
I interpreted that no reply was being made I abandoned my contact with you.
Another funny thing happened whilst I was this afternoon, trying to arrange a refund due no satisfactory answer. Mt bt account password ***** changed without notification to me, or authorisation, from me. Why?
This coupled with completing forms in your system and still being passed on to the next form etc implies some reluctance of co-operation or just a complicated system at your end. Please authorise the 2 x £28 due to be refunded to me and close this matter. Do NOT keep passing me around forms etc. - better still can someone telephone me on O1555 81117.
Resolve my request or shall be contacting third parties for help.