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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37512
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have just purchased a Microsoft HD 3000 camera so that I

Resolved Question:

I have just purchased a Microsoft HD 3000 camera so that I may use it with Skype. Although the camera works it will not do live streaming with a Skype call. Help, please. I am not technical and old - so slowly please!
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to use it in Skype?
Is it giving a specific error message?
Customer: replied 2 years ago.

No. It just does not work when I try to do a test

Expert:  Richard replied 2 years ago.
ok, are you sure you click on it to enable it?
When you make a call David, it by default does a Voice call, then you click on the Webcam icon at the bottom of the screen and this starts the web cam to do a video call.
Can you please do this and let me know the results
I can also do these steps for you directly on your computer, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

I am not able to try it out at the moment because there is noone I know who is online. It still does not work on the skype test- the sound does but not the camera

Expert:  Richard replied 2 years ago.
The Skype test does not do it on video David, only voice
But if your not getting an error, it will be operating correctly.
Else I can sign onto your computer and show you as an additional service.
Customer: replied 2 years ago.

OK I will trust you that it will work