Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
is it the windows 8 login password ***** asking for?
Please tell me what account login is this
is it your computer login or email account
Please answer my question so that i can proceed toward identifying the account and then fix it for you.
is it your windows login password ***** is not accepting or its you email account which is not loggin you in.
are you chatting with me from the computer or you are using an i-pad
hold down the power button on the laptop for 10 seconds
it will shut down the power
wait for 30 seconds and then power it on.
let it complete and as it completes then you will be able to login to windows just fine.
let me know if you find any problem
you must have given the email address when you signed in to windows for the first time.
you can disable the email login prompt
login to windows
once you are there press the windows key and the letter R key together and release it
you will see a run box
type in control userpasswords2
you will see user account box
now under the username you will see the email address as the username click on it one time to highlight and then hit the remove button.
you will get rid of it.
if you find any problem let me know
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley below and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further.
is there anything else i may assist you with?