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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4760
Experience:  Indept expertise on MS Office package
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My computer has just updated and the opening new screen is

Resolved Question:

My computer has just updated and the opening new screen is asking for a sign in to my Microsoft account (this has never happens before) however the mail address it is sing is an old one at no longer exists
I have tried using the original passwords with this but it just Kees deferring to password *****? There is no help option on the page
I have tried resetting the account via my iPad but when I put the email it comes back with a message saying account does not exist ?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 year ago.
michelleclive :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

michelleclive :

is it the windows 8 login password ***** asking for?

Customer: i am not sure i have never seen this screen before.
Customer: it just asks for me to sign into my microsoft account ?
michelleclive :

Please tell me what account login is this

michelleclive :

is it your computer login or email account

Customer: The screen is showing an old email account which no longer exists and asking me to sign in
Customer: Come back please
michelleclive :

Please answer my question so that i can proceed toward identifying the account and then fix it for you.

Customer: I don't understand what you mean
michelleclive :

is it your windows login password ***** is not accepting or its you email account which is not loggin you in.

Customer: The email account as it no longer exists
michelleclive :

are you chatting with me from the computer or you are using an i-pad

Customer: iPad as cannot get past the gun in screen on my laptop
Customer: Sign in screen
michelleclive :

hold down the power button on the laptop for 10 seconds

michelleclive :

it will shut down the power

michelleclive :

wait for 30 seconds and then power it on.

Customer: It's power back up and going thru scanning and repairing process
michelleclive :

let it complete and as it completes then you will be able to login to windows just fine.

michelleclive :

let me know if you find any problem

Customer: How do I change he email address form the one shown I n case this happens again ?
michelleclive :

you must have given the email address when you signed in to windows for the first time.

Customer: Yes but that was quite some time ago and that email no longer exists ?
michelleclive :

you can disable the email login prompt

michelleclive :

login to windows

michelleclive :

once you are there press the windows key and the letter R key together and release it

michelleclive :

you will see a run box

Customer: Thank you
Customer: I will try as soon as the scan is complete
michelleclive :

type in control userpasswords2

michelleclive :

press ok

michelleclive :

you will see user account box

michelleclive :

now under the username you will see the email address as the username click on it one time to highlight and then hit the remove button.

michelleclive :

you will get rid of it.

michelleclive :

if you find any problem let me know

Customer: Thank you I shall
michelleclive :

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley below and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further.

michelleclive :

Thank you.

michelleclive :

is there anything else i may assist you with?

michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4760
Experience: Indept expertise on MS Office package
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