I'm sorry. Please try some more solutions below:
- Please click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then click on the + (plus) sign in front of Network adapters and right-click on each of the items under it and click on Uninstall and confirm (but don't check the box to delete the driver if shown). Then restart the computer, and it will automatically reinstall.
Next, please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:
netsh winsock reset
netsh int ip reset netshlog.txt
Then restart the computer and check.
- If that does not work, please click Start->All programs->Accessories->Run..., then type msconfig then click OK.
, then click on the Startup tab and click on Disable All at the bottom.
, then click on the Services tab, then click on "Hide all Microsoft services" at the bottom, then click on Disable All at the bottom.
, then click OK, and restart the computer and check.
Note: if the computer is wireless, make sure to reconnect to your wireless network name: Click on Start\Control Panel\Network and Internet\Network and Sharing Center, then click on Connect to a network.
Please let me know; I will troubleshoot further as needed. Thank you.