Hello Ian! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you mean you are not able to open any program on the Asus laptop at all?What's the model of your Asus laptop?Does it have windows xp, vista, or 7, or 8?Does it show a name or username at the password ***** login screen?Please reply at the box below. Thank you.
I turn laptop on and it asking for my password ***** i've forgotten.
the model is Asus sonic master.
it is Windows 8
it is showing my name Ian
yes it is okay to reset the laptop.
Thank you. Please try the following:
Please let me know if you see the menu / Troubleshoot option, etc. Thank you.