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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37451
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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forgotten password ***** my asus laptop,can you help?

Resolved Question:

forgotten password ***** my asus laptop,can you help?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Ian! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean you are not able to open any program on the Asus laptop at all?

What's the model of your Asus laptop?

Does it have windows xp, vista, or 7, or 8?

Does it show a name or username at the password ***** login screen?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

I turn laptop on and it asking for my password ***** i've forgotten.

the model is Asus sonic master.

it is Windows 8

it is showing my name Ian

Expert:  Viet -MS Office Tech replied 2 years ago.
Is it okay to reset the laptop, so you can re-set up the laptop fresh with a new password ***** want? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

yes it is okay to reset the laptop.

Expert:  Viet -MS Office Tech replied 2 years ago.

Thank you. Please try the following:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset your PC, and continue.
    (When prompted, select the option "Just remove files.")


Please let me know if you see the menu / Troubleshoot option, etc. Thank you.

Viet -MS Office Tech and other Microsoft Specialists are ready to help you

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