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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Micro soft update will not down load

Customer Question

Micro soft update will not down load
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This can be an issue within Internet Explorer that is used for this.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if it now downloads
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

onlt tool I can find is not top right/

Expert:  Richard replied 2 years ago.
Sorry I dont understand your response Keith
Can you give more detail please?
If you mean you cant find Tools in the top right, its not Tools, its the Gear Wheel as per my instructions.
Customer: replied 2 years ago.

I am using Chrome where do I find it?

Expert:  Richard replied 2 years ago.
Keith
The instructions are done in Internet Explorer please
Customer: replied 2 years ago.

where do I find Internet explorer?

Expert:  Richard replied 2 years ago.
Click start, All programs and you will then see it there Keith
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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