Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You enter the reset code directly after you request it, on the same page.
It appears you closed the page.
Go to the below linkhttps://account.live.com/resetpassword.aspx
then request the code again and leave that page open.
Thats where you enter the code in
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please