no specific times -just occasionally whilst using my laptop a pop up appears on screen informing me i am not using genuine windows.
i cant be sure as it hasn,t displayed the message for a few days but my windows 7 product i.d. is 00359-oem-8992657-00017.can you now advise how to correct this problem as no windows7 updates have been done since 14/11/2014 when i checked.
when i right clicked on update KB3004394 i did not see an option to "ignore only to "copy details or "hide updates"please advise further. also i do not wish to subscribe to any of the 3 options shown, merely to get the missing updates installed.
attempted to scan after following your instructions but although the scan was appearing to be updating to scan -all updates failed.what next?