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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37727
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access Microsoft office as I have upgraded and do

Customer Question

I cannot access Microsoft office as I have upgraded and do not have the product key - can you help?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you say you upgraded, from which version to which version did you upgrade?
And where did you originally purchase office from?
Thank you
Customer: replied 2 years ago.

I am paying an annual fee for office 365. I was prompted to apply an upgrade by windows which said my computer was at risk. I use windows 8.1. The computer was purchased from PC World who pre-installed office 365 for me.

Expert:  Richard replied 2 years ago.
ok, Office 365 is tied to your microsoft account, so you can get the Product key via my link below
https://go.microsoft.com/fwlink/p/?LinkId=317004
PC World have to by law provide you the account as you need to own the copy of office in order for it to be legal
But click on my link and tell me if you can get the product key please