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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40222
Experience:  Over 15 year experience resolving Microsoft Office Issues
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yesterday I contacted Microsoft support because I had problem

Customer Question

yesterday I contacted Microsoft support because I had problem with e-mail and paid 49.99 (do not wish to take up offer annual support at present) well the same problem has arisen again today my password although preset is not being recognized yesterday it was set up to ignore asking for sign on
can you help
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the exact message you get when you try to sign into your account?
Please let me know
Customer: replied 2 years ago.

the mail system is locked because the password I set up is showing not recognised

Expert:  Richard replied 2 years ago.
Thanks Michael
I want you to again reset it please. To do this, please click on my link below
https://account.live.com/resetpassword.aspx
Follow the onscreen steps and perform a reset of your password
Once done, use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.
Expert:  Richard replied 2 years ago.
Sorry Michael, your message is blank, can you repeat it please.
Customer: replied 2 years ago.

I'm confused with what is going on

AM I DEALING WITH THE SAME COMPANY HAS YESTERDAY?

THE AMOUNTS OF MONEY IM BEING ASKED FOR?

AM I DEALING WITH MICROSOFT?

Expert:  Richard replied 2 years ago.
I do not know who you dealt with yesterday Michael, but I need you to do the instructions I gave you to fix this please
Customer: replied 2 years ago.

5 3 0 2 7 7 2 1 7 5 3 4 1

Expert:  Richard replied 2 years ago.
Michael
you closed the program, you need to leave it open please
Open it again, leave it open and give me the new password *****
Customer: replied 2 years ago.

4 5 6 5

Expert:  Richard replied 2 years ago.
Still same problem Michael, looks like an issue on the computer
Restart the computer and run it again please
Customer: replied 2 years ago.

Sorry I got called away, where are we at now?

I think my brain at 79 is getting me into lots of trouble not knowing what to do.

Are you still with me ? it is late on a Friday!

Expert:  Richard replied 2 years ago.
I am Michael
you have to restart your computer