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I did the hold power down button for 30 secs.....pc restarted but still have th same screen.... updates were not successful, undoing changes..do not turn computer off
yes, a HP laptop
Still have the same message on screen
do I tap F8 over and over or just the once?
have been pressing it for ages, now I have a screen with the dots spinning in a circle and a messsage Please Wait
its still telling me to wait, shall I repeat the process?
6 mins now and its still saying to wait
ok, now I got a Recovery screen
It looks like windows hasnt loaded correctly
See advanced repair options Restart my PC
found system restore
Hi, i set to restore to two days ago and then got a message that the restore failed. The laptop rebooted and I am back at the first screen, failure configuring widows update, undoing changes and Dont turn off your computer. This was the problem i had originally.
it is still restoring, taking a long time. if this works, is there a way of turning off automatic updates? Been speaking with colleagues, quite a lot have had issues with yesterday's updates.
is half an hour normal for a restore or is it stuck again do you think?
Hi, it finished the restore, restarted, then I got Prepping Automatic Repair, Diagnosing your PC, Attempting repair, restarted, got Automatic Repair option again, selected restart, and got Automatic Repair screen again. Have two options, Restart and Advanced Options.
k, restarted.........am back at Preparing Automatic Repair again, Diagnosiing etc .. now have the Automatic Repair screen, Your PC did not start correctly, Press Restart to restart your PC which can sometimes fix the problem. You can also press Advanced option to try other options to repair your PC. Restart or Advanced Options.
ok, will restart...... bet you are sorry you picked up the help request!
ok, am back in the Preparing automatic repair loop
of course I didnt! hahahaha
I saw that option in advanced........ will using an earlier restore point than previously be worth trying before I wipe all my data?
No, it didnt work. Guess I have to do the dirty deed and do a factory restart, how do I go about this?
I have two options:
Just remove my files
Clean the drive fully
will my OS still remain? I dont want to have issue with not having windows.
so what option do I use?
ok, have started the process of the reset, it can take a long time so thanks for your help.