Microsoft Office Questions? Ask a IT Expert for Support ASAP
Play the videoThen right-click on the video and choose SettingsThen un-check hardware acceleration.
Then refresh the page
Hi there is no uncheck hardware acceleration option when I choose settings
Ok. I will open the question so other experts can help.
Hi. Sorry can't access my laptop for a while. Is there anything I can try when I can get back to it?
Where would I find the information that's needed?
The manufacturer is Hp and the model no is 15g092sa rev 22CD 100
Been trying to download latest drivers but don't think they've downloaded
so the Display Adapter is
AMD Radeon (TM) R5 graphics
Thought it was 8 but its 8.1
Yes that's done the trick. Ive now installed it. Thank you very much for sticking with me