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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Cant view videos just get a green screen. Audio is still

Resolved Question:

Hi Cant view videos just get a green screen. Audio is still playing . Im on an HP Laptop with windows 8. Can you help?
Submitted: 2 years ago.
Category: Microsoft
Expert:  WesPCDr replied 2 years ago.
WesPCDr :

Play the video
Then right-click on the video and choose Settings
Then un-check hardware acceleration.

WesPCDr :

Then refresh the page

Customer:

Hi

Customer:

Hi there is no uncheck hardware acceleration option when I choose settings

WesPCDr :

Ok. I will open the question so other experts can help.

Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
May i remotely connect to your system to take a look at this issue directly?
Thanks
Customer: replied 2 years ago.

Hi. Sorry can't access my laptop for a while. Is there anything I can try when I can get back to it?

Expert:  KamilAnwar1 replied 2 years ago.
I would suggest updating the graphics card driver. I would need to know the system's model # ***** locate the driver.
Customer: replied 2 years ago.

Where would I find the information that's needed?

Expert:  KamilAnwar1 replied 2 years ago.
This is written on the bottom of the laptop or on the back/front of the computer usually, i would need to know the manufacturer name and the model #
Customer: replied 2 years ago.

The manufacturer is Hp and the model no is 15g092sa rev 22CD 100

Expert:  KamilAnwar1 replied 2 years ago.
Please visit the link below:
http://support.hp.com/us-en/product/HP-15-g000-Notebook-PC-series/6545564/model/7255446/drivers?lang=en&cc=us
And download the latest driver for your operating system.
If it still doesn't work, then go to device manager, and type me the exact name of the display adapter.
Thanks
Customer: replied 2 years ago.

Been trying to download latest drivers but don't think they've downloaded

so the Display Adapter is

AMD Radeon (TM) R5 graphics

Expert:  KamilAnwar1 replied 2 years ago.
Are you on windows 8 or is it 8.1?
Customer: replied 2 years ago.

Thought it was 8 but its 8.1

Expert:  KamilAnwar1 replied 2 years ago.
Please download this package from the link below and run it and tell me what happens:
http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64
Customer: replied 2 years ago.

Yes that's done the trick. Ive now installed it. Thank you very much for sticking with me Smile

Expert:  KamilAnwar1 replied 2 years ago.
You're Welcome, and if you can take a second to rate my service by clicking the smiley face below my answer, that will be greatly appreciated:)
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5102
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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