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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5661
Experience:  Indept expertise on MS Office package
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Had issues with my hard drive and now cannot get licence key

Customer Question

Had issues with my hard drive and now cannot get licence key for use excel
Submitted: 2 years ago.
Category: Microsoft
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please let me know if you are using macos...let me know the version

Customer:

also let me know that did ms excel came preloaded on your computer or you installed it from a disc

JACUSTOMER-2q4nfecr- :

it came preloaded from the apple store and the apple store transffe

JACUSTOMER-2q4nfecr- :

transferred all my files from My Passport but I cannot use excel apple say I need a new licence key

Customer:

what is the macos version

JACUSTOMER-2q4nfecr- :

not sure what that means sorry

Customer:

is it 10.8.x or 10.9.x or 10.7.x

Customer:

something of the above type will be thevefrsion if you are aware of of

JACUSTOMER-2q4nfecr- :

MS office home & student 2011 1-seat mac

Customer:

ok

Customer:

is it a desktop or laptop that you are using

JACUSTOMER-2q4nfecr- :

desktop apple imac

Customer:

ok

Customer:

Search in your Inbox for email from the following addresses: @BUY.OFFICEFORMAC.COM @TRY.OFFICEFORMAC.COM, or @DIGITALRIVER.COM.

Customer:

if you have any email from these id's the product key should be in the email

Customer:

if however you do not have an email from them then you will have to get a duplicate\new product key issued

JACUSTOMER-2q4nfecr- :

how do I get a duplicate/new product key issued

Customer:

for the same you will have to call at microsoft's volume licensing service

Customer:

Toll free: 0-808-101-9181 9:00 AM - 7:00 PM GMT, Monday - Friday

JACUSTOMER-2q4nfecr- :

ok thanks

Customer:

once you call them after confirming the order details of the msexcel software they will be able to generate one for you

Customer:

let me know if you have any other questions

Customer:

please click on a smiley face below to rate if your question has been answered

JACUSTOMER-2q4nfecr- :

so i just call the no you gave me

Customer:

yes

JACUSTOMER-2q4nfecr- :

called the number you gave me but it was in a foreign languagge

Customer:

you are in UK

Customer:

is that correct

JACUSTOMER-2q4nfecr- :

yes

Customer:

let me check

Customer:

give me a moment..

Customer:

try this number

Customer:

1-952-392-1234

Customer:

i see you have rated me poor but i am still here to help you with this

Customer:

if you are unable to get through the toll free numbers, let me know if you have any order information of ms excel package with you like an order#

Customer:

or if you have signed up on microsoft.com previously

Customer:

also here is the updated number from microsoft that i have been able to retrive

Customer:

please give a call at

0344(###) ###-####/p>

Opening hours:
Mon - Fri: 8:00 am - 7:00 pm
Sat: 9:00 am - 7:00 pm

Customer:

let me know if you are able to speak to them or not

Customer:

i would appreciate if you would consider re-rating if the new number shared was helpful; else let me know if you faced any issues with the new number and i will assist you accordingly