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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36564
Experience:  Over 15 year experience resolving Microsoft Office Issues
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at the moment i am trying to load Excel 2013 with a Product

Resolved Question:

at the moment i am trying to load Excel 2013 with a Product Key and it will not let me?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me where you got the product key from and where you purchased Excel from?
Thank you
Customer: replied 2 years ago.

i bought on line from Amazon

Expert:  Richard replied 2 years ago.
ok, and how did you get the product key Tony?
Customer: replied 2 years ago.

delivered this morning

Expert:  Richard replied 2 years ago.
How was it delivered?
You mean in an email?
Customer: replied 2 years ago.

no by courier

Expert:  Richard replied 2 years ago.
ok, so you got a Excel 2013 disk delivered by Courier this morning, and on the box you see the Product Key, is this correct?
Customer: replied 2 years ago.

no disk just a product key

Expert:  Richard replied 2 years ago.
ok, that is not how it is normally done, so I am not sure what you exactly purchased.
Can you call 0844(###) ###-####as this will need to be handled over the phone in regards ***** ***** purchase.
Call this number, explain what you have purchased and that a courier delievered the code to you but its not accepted.
Let me know the results please
Customer: replied 2 years ago.

they are sending me a replacment package and i have to send this one back thank yuo for your help

Expert:  Richard replied 2 years ago.
Your welcome, it sounded as though the delivery went wrong, sorry about that Tony.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 2 other Microsoft Specialists are ready to help you

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