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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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how do i access the microsoft password ***** my mobile phone

Resolved Question:

how do i access the microsoft password ***** my mobile phone
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What is the make and model of your phone please?
And is the issue you cannot unlock it to use it?
Customer: replied 2 years ago.

Yes, that is the issue

Expert:  Richard replied 2 years ago.
Thanks
What is the make and model of the phone please?
Customer: replied 2 years ago.

Nokia Lumia 520

Expert:  Richard replied 2 years ago.
Thank you Sonia
The only way to remove the password ***** ***** reset the phone. this will remove all data from the phone and return it to new, but you cannot avoid this (it is the whole reason for the security).
To do the reset please do the following
Turn the power Off.
Press and hold the Volume down and connect the charger or the USB cable with PC, for about 8 seconds, you will see an exclamation mark (!) on the screen. Note: If you do not press any of the following keys, then the phone will starts boot normally.
Then press the keys in this exact order:
1. Volume up
2. Volume down
3. Power
4. Volume down
The phone will reset and restart. Please note this may take a few minutes.
The phone will then be as new and you can set it up again with a new password ***** use it.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Thank you Richard, I shall try this later, as I have to go to work now!!

Expert:  Richard replied 2 years ago.
Thats ok! I have marked this question to never close, so any issues just let me know at any time.
No problem with this
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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