The fix wouldn't run - "This Microsoft Fix does not apply to your operating system or application version",
Windows 7 Home Premium
Yes, have checked. Definitely says Word 2010 when it starts up.
OK - here's the really dim bit - where do i find Start?
thanks for your patience.
I can get as far as HKEY.....\14.0\ but WORD is not an option then - only COMMON\GENERAL
But WORD isn't mentioned. It goes straight from 14.0 to COMMON. I can't see WORD anywhere
Richard - I have followed the steps you outlined and - Success! I can now get into my documents and now know what to do if it happens again.
Many thanks for your help. (It didn't take me this long to re-start by the way - I've answered the phone and the door and filled an order.)
So it might be raining but I can class this a Good Day.