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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37478
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I reloaded Microsoft and lost key product how can I restore

Resolved Question:

I reloaded Microsoft and lost key product how can I restore it
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean Microsoft Office?

Did you use the disc to reload?

Where did you purchase it previously? Was it online or in-store? Do you still have the order confirmation / receipt?

Do you have windows xp, vista, or 7, or 8?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

i reloaded it without CD

bought in Russia in Moscow

i have no receipt I left it at home

I have I beleve 7

Customer: replied 2 years ago.

when I try to edit documents in word or excel it is locked

Expert:  Viet -MS Office Tech replied 2 years ago.
What version, i.e., Microsoft Office 2007, 2010, 2013, etc. did you buy previously?

Where did you get the office software to reload? Did you download somewhere?

Do you just need Microsoft Office Word and/or Excel? And/or any other program?

Please let me know. Thank you.
Customer: replied 2 years ago.

I think I have Microsoft Office 2007

it was bought in Moscow

I reloaded software at home, to be honest have no idea how it happened, wanted to clean my C drive only

I mostly use Word and Excel yes nothing else

Thanks

Expert:  Viet -MS Office Tech replied 2 years ago.
You're welcome. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Thank you.
Customer: replied 2 years ago.

yes

how can i do it

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c4048e64-1b78-4d5c-8c2a-5b4507cb2b6f

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet -MS Office Tech and other Microsoft Specialists are ready to help you

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