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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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why has microsoft word stopped workong

Customer Question

why has microsoft word stopped workong
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is it Microsoft Office / Word 2003, 2007, 2010, 2013, etc.?

When did Word stop working?

Is Excel still working?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

windows7 stopped weeks ago but i need to access it

Expert:  Viet -MS Office Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Thank you.
Customer: replied 2 years ago.

yes

Expert:  Viet -MS Office Tech replied 2 years ago.

Thank you. Please accept the remote support offer, then please do the following in order to connect remotely with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

When you are available, please reply back at the box below to continue; we guarantee our service. Thank you,

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