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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37463
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have been unable to receive Emails into my Windows Live Mail

Customer Question

I have been unable to receive Emails into my Windows Live Mail In box for three days. can yo u please advise.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is there any error or message?

Was there any change recently to your email that may have caused the issue, such as change email password, etc.?

Do you have windows xp, vista, or 7, or 8?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I use Windows explorer and I have not receivesed any error messages I have windows 7, we can do a remote session please, because as you can see I am having some difficulties

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f524d125-bdb6-4ad4-b314-2d7fad1d8848

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet -MS Office Tech and 3 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.

Thank you. Please click on the website below:

http://tinyurl.com/nnaollk

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Customer: replied 2 years ago.

I HAVE not received a conection

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry. What happens when you click on the website

http://tinyurl.com/nnaollk? Do you see the item Elsinore.ScreenConnect ? If yes, can you open / install it?

Or let's try the new website below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f524d125-bdb6-4ad4-b314-2d7fad1d8848&Type=Java

Or click on the website below:

http://tinyurl.com/p2h6p5u

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Customer: replied 2 years ago.

When I Tried tp connect i got a reply. ERROR 404

Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, you tried both websites right?

http://tinyurl.com/nnaollk

and

http://tinyurl.com/p2h6p5u

Let's try another way:

http://wikisend.com/download/697144/

, then download / open / install the file Elsinore.ScreenConnect there.

Or another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

i have now got join

.me.exe

Expert:  Viet -MS Office Tech replied 2 years ago.
  1. Then open / run / install the join.me.exe item.
  2. Then tell me the 9 digit numbers that it will show in the join.me program.
  3. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

664 276 573

Expert:  Viet -MS Office Tech replied 2 years ago.

Working on issue, thanks.

Expert:  Viet -MS Office Tech replied 2 years ago.

In your email on the samsung galaxy phone, can you go to menu / settings, then tap on your email account, then tap on Incoming settings, then make sure the option "Delete Email from Server" is set to Never, or something similar.

(Note: The steps may be a bit different.)

, then ask someone to send you an email message, then see if that new email message goes to both your phone and your computer. (And/or you can also test sending yourself (send to your own email address) an email message.

Please let me know if there is still any issue. Thank you.

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