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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I purchased Microsoft Office on 25/07/13 from P.C.world,Stafford.

Customer Question

I purchased Microsoft Office on 25/07/13 from P.C.world,Stafford. I have lost the key card but on the store receipt it has a card number: 6298741730004315792 When trying to log in to Microsoft Office it does not accept this as a key card number. What can I do?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
First, can you tell me please which version of Office you purchased?
Thank you
Customer: replied 2 years ago.

office 2013

Expert:  Richard replied 2 years ago.
Thank you
On the box you received from them as this is part of the purchase, is a label on the back of the box and on this box you will see the product key. This is what you need to enter. Enter this in and tell me please if it is then accepted Maurice.
Customer: replied 2 years ago.

i did not have a box. The computer was presented in a carrying case

Expert:  Richard replied 2 years ago.
ok, so Office came with the computer?
Meaning it was on the computer when you purchased it Maurice?
Customer: replied 2 years ago.

yes

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the problem.
You did not actually purchase Office but you receive it as a demo as Office is a product you need to actual purchase.
You would need to actually purchase office which you can do via my link below
https://products.office.com/en-us/buy/office
Once you actually purchase Office you can then use it Maurice.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please

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