Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Resetting restores the factory settings, and erases all your personal content, including apps you've purchased and downloaded. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > about > reset your phone.
i am attaching a video link as well which will help you follow the steps more easily.