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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38583
Experience:  Over 15 year experience resolving Microsoft Office Issues
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will not let me in to my e-mails and asks fo password *****

Customer Question

will not let me in to my e-mails and asks fo password ***** server smtp.tools.sky.com
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you do not know what your password ***** ***** your account, then you will need to reset the password ***** enter in this new password ***** use.
To do this, click on my link below
https://skyid.sky.com/resetpassword/mysky/
And follow the process to reset your password.
Once you have reset the password, you can then use this new password ***** access your emails.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and 3 other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

did you get my info?

Expert:  Richard replied 2 years ago.
No David, you have to send it here
Customer: replied 2 years ago.

id 2 2 1 4 9 8 5 5 7 password 1 6 9 8

Expert:  Richard replied 2 years ago.
thanks