Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, My name is ***** ***** i will be assisting you
please confirm that is the operating system windows 8 on the computer
Yes it is.
ok..please let me know that did microsoft word come preloaded on the computer or you installed it later from a disc or a download
It came preloaded.
and did you restore it to factory settings using the recovery software or installed it from a adisc
I had the work done by somebody else so I'm afraid I don't know.
ok..do you have any email about word activation or product key
ok...well the factory reset usually restores everything that came preloaded
however it totally depends on the type of recovery that was done
did you backup your data files
Well obviously it didn't or I think I would have found it by now, that is why I need help.
its just the word software that you need
is that correct
Most of the other software has been restored, I may have lost a few other things but word is the one I need.
ok..would it be fine if i remote access and check
if the preloaded software is there is will restore it, but if its not there i can install a trial to get you started
Can I just Check that you are a genuine Microsoft worker? I don't want my computer corrupted again, no offense.
i totally understand
i am a verified expert at just answer..anytime you feel you wish to quit remote access you can close it
if you are not comfortable with remote, i can give you the steps
please follow the below steps
in the top right you will see a search box
type word and click search or press enter
let me know if anything comes up in search results
Okay and if you can only set me up with a trial once that has ended do I have to pay for word yet again?
yes...you will have to buy a full license...but in case the recovery done on your pc has not restored word then anyhow you will have to buy microsoft word
through remote access i could just do a thorough check to see if the installation file could be found somewhere
ok can you do it remotely for me please.
please click on below link
let me know once you have installed
issue resolved via remote access..word installed
please click on a smiley face below or stars above to complete the rating if your question has been answered
Thanks for choosing Just answer
You previously said that my Microsoft word would be working, I have since tried to activate it and the web page informed me that my product key was invalid. Please could you remedy this for me.
I know you installed it with a generic key but you did not mention that as soon as I tried to use it myself it would no longer work. I have searched and am still searching for the original product key however you led me to believe that I would be able to use it with what you had done.
Ok this is bizarre, I went in to Magic Jelly Bean and it came up with a code for me, I then went onto Word but it had started working again without the code. I have no idea what is going on!
Well the product key that it came up with had me as the registered owner so I guess that is the right one,
I've written it down for future use, Thank you again for your help.
sorry, on looking back at Microsoft office I have discovered that it is still in a trial version and still needs to be activated, I have attempted to activate it over the internet and by phone and have been told that my product key is invalid, I presume that the key that came up on Magic Jelly Bean is the key you used and it is still invalid, I require a new key as the only one coming up is the key that you used, thank you.
Thank you for your attempts at helping, my daughter has righted the issue herself within 30 minutes. I shall be requesting a refund as your methods clearly did not work and you did not originally tell me that you could only assist in installing and not activating the product, if you had stated this I would not have used your service.