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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Went to start up my laptop and noticed Microsoft updates operating

Resolved Question:

Went to start up my laptop and noticed Microsoft updates operating for about half a minute. Then computer switched off and cannot now restart. Received phone call during past 2 days from a lady purporting to be from Microsoft and telling me about my laptop being hacked but did not respond since I thought it was a scam.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Good work it was a scam, so always hang up on them
On your problem, when you try to start the Laptop, what happens?
Customer: replied 2 years ago.

Screen lights up but then nothing more happens

Expert:  Richard replied 2 years ago.
Thanks Chris
Whats the make and model of the Laptop
Customer: replied 2 years ago.

Toshiba satellite C50 - A 1DV

Expert:  Richard replied 2 years ago.
Thanks Chris
Can you remove the battery from it and power cable
Then hold the power button down for 60 seconds, then release.
Connect the battery and power cable and try to turn it on
Let me know the results please
Customer: replied 2 years ago.

ok NOW LOGGED ON BUT VERY SLOW

Expert:  Richard replied 2 years ago.
ok, try to now restart it, as it can be applying updates.
Does it improve?
Customer: replied 2 years ago.

Slightly faster but still slow

Expert:  Richard replied 2 years ago.
ok, how much slower then before the problem?
Customer: replied 2 years ago.

Slightly faster but hardly anything in it

Expert:  Richard replied 2 years ago.
ok, so it is operating now correct Chris?
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