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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am unable to receive e-mails from my e-mail account, and

Customer Question

I am unable to receive e-mails from my e-mail account, and have not received any since the end of March. I can send them but do not receive any replies.
My e-mail address is *****@******.***. I had a similar problem last year, which you were able to correct. Hope you can this time. Many thanks ***** *****.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
For your privacy, email addresses are blocked here.
Can you tell me please ONLY the part AFTER the @ symbol?
And how you access the email account? eg: Via your web browser?
Thank you
Customer: replied 2 years ago.

outlook.com

Expert:  Richard replied 2 years ago.
Thanks Robert.
If you email yourself there, is it received?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

3 0 7 5 1 3 7 8 7

6 0 7 4

Expert:  Richard replied 2 years ago.
It says you closed Teamviewer Robert, you need to leave it open please.
Open it again and give me the new password *****
Customer: replied 2 years ago.

New id 3 0 7 5 1 3 7 8 7

Password 7 5 7 5

Expert:  Richard replied 2 years ago.
Been trying to connect Robert but your computer keeps giving an error.
Can you restart your computer and run Teamviewer again and give me the new password *****
Customer: replied 2 years ago.

password 7 5 7 5

Expert:  Richard replied 2 years ago.
Still not working, so we use a different program
Click on this link, click I Agree and run this program that is downloaded to your computer please.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=dd2ee91e-075f-4d6f-9646-fab3d23f93f6

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