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Chris L.
Chris L., Support Specialist
Category: Microsoft Office
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Experience:  Certified Expert with over 10 years experience.
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Have just purchased and downloaded 8.1 pro but have no access

Resolved Question:

Have just purchased and downloaded 8.1 pro but have no access to docs previously in Windows 7, big problem !! how can I recover info and sync with 8.1 pro. Tks
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Chris L. replied 1 year ago.
Hello my name is ***** ***** I will be happy to assist you.

Have you copied the old docs out of the windows old folder and onto the windows 8 desktop and tried opening them from there?

Also what type of docs are these? Are they word documents?

Please be as specific as possible.

Thanks
Customer: replied 1 year ago.

Im 65 and not tec savvy !! no did not copy old docs , yes all word docs

Expert:  Chris L. replied 1 year ago.
Ok would it be easier if I connected to your computer and helped you that way?

If so please click the get extra help button and I will connect and see what is going on.

Otherwise we can continue the conversation.

Did you install microsoft work on your new windows 8.1 computer?
Customer: replied 1 year ago.

No I didn't install m/s work just downloaded 8.1

Expert:  Chris L. replied 1 year ago.
Ok the files will not open if you have not yet installed the proper software to open the files.

When you upgrade you need to reinstall all of your software.

So for example if these are microsoft word documents you need to install the microsoft workd program in order to open them.

If you need further help please do not hesitate to reply and let me know.

Thank You
Customer: replied 1 year ago.

ok Chris, tks for that will give it a go, if stuck will come back to you.

Expert:  Chris L. replied 1 year ago.
Let me know how it works out if you need more help just ask.
Please do me a favor and take a moment to rate my service by clicking the stars above or faces below, 3 or more is very appreciated, we can still chat after rating if you need more help.

Thanks
Chris L., Support Specialist
Category: Microsoft Office
Satisfied Customers: 4864
Experience: Certified Expert with over 10 years experience.
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