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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38170
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Need to recover my exchange password ***** link my Outlook to

Resolved Question:

Need to recover my exchange password ***** link my Outlook to my iPhone
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you looking for your email password?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Besides the iPhone, do you also have a windows or mac computer?

Do you have your email currently working on another device, such as on a computer or tablet, etc.?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

My outlook is working fine on PC. My iPhone is asking for my exchange password ***** I cannot remember. Where can I recover this information?

Expert:  Viet -MS Office Tech replied 2 years ago.

To confirm, your email is working on your PC, but your email is not working on the iPhone.

Was your email working on your iPhone previously?

Does your PC have windows xp, vista, or 7, or 8?

Can I connect remotely to your PC, so I can retrieve your email (exchange) password ***** through your PC together with you, then you can enter it on the iPhone?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

Its a Surface running windows 8 i believe. Yes you can connect

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=59ea85b5-4820-4b6f-9c60-b923ff89c6d4

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet -MS Office Tech and 3 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.