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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37846
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have just bought a new smartphone and when registering I

Resolved Question:

I have just bought a new smartphone and when registering I enrtered my late husbands email address by mistake as [email protected] .com.Since he died I have changed the email address to *****@******.*** of this I cannot send or receive emails.How can I resolve this?The computer was originally in his name when we bought it.I would appreciate your help.
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Valerie! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Are you having issue with your email on the phone or on the computer?

What's the model of your smartphone?

What's the model of your computer? Do you have windows xp, vista, or 7, or 8, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

m

having trouble with computer and phone

phone is Lumia 625 windows 8

Expert:  Viet -MS Office Tech replied 2 years ago.
Do you use btinternet email also? Or do you use hotmail, yahoo, gmail, aol, etc.?

Are you communicating with me at this web page on the computer or on the phone right now?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

I use btinternetemail I am on my home computer

Expert:  Viet -MS Office Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

yes

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=6b0811d9-57ba-4dd7-b113-d1e0fe558920

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

I cannot afford to pay any more and do not want a monthly payment coming from my account as I am a widow on a limited income is there any other wy I can resolve this

Expert:  Viet -MS Office Tech replied 2 years ago.

I'm sorry, there is no additional cost, and this is a one-time support session per your request, so don't worry. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=6b0811d9-57ba-4dd7-b113-d1e0fe558920

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you