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Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 17126
Experience:  Expert for over 10 years
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I have a problem installing FSX Gold Edition on my new Windows

Resolved Question:

I have a problem installing FSX Gold Edition on my new Windows 8.1 64 bit PC.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  James K. replied 1 year ago.
Hello
My name is James
Welcome to Just answer
have you tried installing compatibilty mode ?
Customer: replied 1 year ago.

Yes, I have. It doesn't do anything.

Expert:  James K. replied 1 year ago.
Ok is this the only program you have an Issue installing
~dose the windows installer work to Install any other program
Customer: replied 1 year ago.

All my other software works fine except my Epson Printer software. Epson says the issue is that 8.1 won't work with my printer but they have solved that problem by using a driver embedded in Windows.

Customer: replied 1 year ago.

Will it be possible to install this software on my existing system?

Expert:  James K. replied 1 year ago.
Have you tried copying the contents of the disk to the C:/ drive and installing from there :?
Customer: replied 1 year ago.

No. How would I do that? Never occurred to me.

Expert:  James K. replied 1 year ago.
Insert the Disk
Make a folder on your C :/
go to COmputer > Right click the Disk Open /Explorer
Select all the Files and folders CTRL +A
then right Copy and Paste into the Folder on the C:/ Drive will take a while to copy
Customer: replied 1 year ago.

I'm copying the instructions first. My memory is crap. How do I get back to you?

Customer: replied 1 year ago.

I'm copying the instructions first. My memory is crap. How do I get back to you?

Oh, I have the Just Answer Reference stored. I'll use that to access you. Is that right?

Expert:  James K. replied 1 year ago.
Correct
:)
come back any issues
also please rate My Service with the smiley Faces and submit
Customer: replied 1 year ago.

No good. I did exactly (I hope) what you said and got the 1607 error message saying Install Shield Scripting Runtime failed. It HAD begun installing with all the color display pages that I'm supposed to see during installation before the error message came up.

Customer: replied 1 year ago.

Still awaiting response to my latest reply below.

Customer: replied 1 year ago.

Relist: Answer quality. The solution provided by James K. has not worked and he has not got back to me. I want a solution that works or my money £ 28.00 back. If James can get back to me to try something else, that's fine by me.

Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Would you be okay with a screen sharing session where I can connect to your computer to fix the issue? I am sending you the additional services offer that will allow me to provide you with the steps so I can connect to your computer. Please accept the offer then I will provide the steps to you..
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 17126
Experience: Expert for over 10 years
Josh and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.

Ok, Josh. I will authorise screen sharing. This is going to be my last gasp.Can't really spend any more money on this.

Mark

Expert:  Josh replied 1 year ago.

Please go to http://www.teamviewer.com

Click on the green download button

Download the software, run the installation, and open the software. After opening the software, you will see on the left hand side "YOUR ID" and "YOUR PASSWORD" -- Please provide those two numbers to me



Customer: replied 1 year ago.

OK, josh.

ID 336 317 037

Password 3239

Customer: replied 1 year ago.
Relist: Inaccurate answer.
Partner unable to fix problem. I want my money back, all of it. £28.00, please.
Expert:  Josh replied 1 year ago.
Hi,

I was disconnected from your PC while it was installing. I am still working on the issue.
Expert:  Josh replied 1 year ago.
Please close Teamviewer and open it again then provide the new numbers so I can finish the install.
Customer: replied 1 year ago.

Alright. I may be away from PC for dinner. about 25-30 minutes.

Expert:  Josh replied 1 year ago.
I will need the numbers again, please.
Customer: replied 1 year ago.

336 317 037

3239

Expert:  Josh replied 1 year ago.
Please open Teamviewer again. The program was closed and please provide the new set of numbers.
Customer: replied 1 year ago.

336317037


 


1263


 

Customer: replied 1 year ago.

I am back. What's next to solve my woes?

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