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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 20155
Experience:  Expert for over 10 years
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I have a problem installing FSX Gold Edition on my new Windows

Resolved Question:

I have a problem installing FSX Gold Edition on my new Windows 8.1 64 bit PC.
Submitted: 2 years ago.
Category: Microsoft
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to Just answer
have you tried installing compatibilty mode ?
Customer: replied 2 years ago.

Yes, I have. It doesn't do anything.

Expert:  James K. replied 2 years ago.
Ok is this the only program you have an Issue installing
~dose the windows installer work to Install any other program
Customer: replied 2 years ago.

All my other software works fine except my Epson Printer software. Epson says the issue is that 8.1 won't work with my printer but they have solved that problem by using a driver embedded in Windows.

Customer: replied 2 years ago.

Will it be possible to install this software on my existing system?

Expert:  James K. replied 2 years ago.
Have you tried copying the contents of the disk to the C:/ drive and installing from there :?
Customer: replied 2 years ago.

No. How would I do that? Never occurred to me.

Expert:  James K. replied 2 years ago.
Insert the Disk
Make a folder on your C :/
go to COmputer > Right click the Disk Open /Explorer
Select all the Files and folders CTRL +A
then right Copy and Paste into the Folder on the C:/ Drive will take a while to copy
Customer: replied 2 years ago.

I'm copying the instructions first. My memory is crap. How do I get back to you?

Customer: replied 2 years ago.

I'm copying the instructions first. My memory is crap. How do I get back to you?

Oh, I have the Just Answer Reference stored. I'll use that to access you. Is that right?

Expert:  James K. replied 2 years ago.
Correct
:)
come back any issues
also please rate My Service with the smiley Faces and submit
Customer: replied 2 years ago.

No good. I did exactly (I hope) what you said and got the 1607 error message saying Install Shield Scripting Runtime failed. It HAD begun installing with all the color display pages that I'm supposed to see during installation before the error message came up.

Customer: replied 2 years ago.

Still awaiting response to my latest reply below.

Customer: replied 2 years ago.

Relist: Answer quality. The solution provided by James K. has not worked and he has not got back to me. I want a solution that works or my money £ 28.00 back. If James can get back to me to try something else, that's fine by me.

Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Would you be okay with a screen sharing session where I can connect to your computer to fix the issue? I am sending you the additional services offer that will allow me to provide you with the steps so I can connect to your computer. Please accept the offer then I will provide the steps to you..
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 20155
Experience: Expert for over 10 years
Josh and 2 other Microsoft Specialists are ready to help you
Customer: replied 2 years ago.

Ok, Josh. I will authorise screen sharing. This is going to be my last gasp.Can't really spend any more money on this.

Mark

Expert:  Josh replied 2 years ago.

Please go to http://www.teamviewer.com

Click on the green download button

Download the software, run the installation, and open the software. After opening the software, you will see on the left hand side "YOUR ID" and "YOUR PASSWORD" -- Please provide those two numbers to me



Customer: replied 2 years ago.

OK, josh.

ID 336 317 037

Password 3239

Customer: replied 2 years ago.
Relist: Inaccurate answer.
Partner unable to fix problem. I want my money back, all of it. £28.00, please.
Expert:  Josh replied 2 years ago.
Hi,

I was disconnected from your PC while it was installing. I am still working on the issue.
Expert:  Josh replied 2 years ago.
Please close Teamviewer and open it again then provide the new numbers so I can finish the install.
Customer: replied 2 years ago.

Alright. I may be away from PC for dinner. about 25-30 minutes.

Expert:  Josh replied 2 years ago.
I will need the numbers again, please.
Customer: replied 2 years ago.

336 317 037

3239

Expert:  Josh replied 2 years ago.
Please open Teamviewer again. The program was closed and please provide the new set of numbers.
Customer: replied 2 years ago.

336317037


 


1263


 

Customer: replied 2 years ago.

I am back. What's next to solve my woes?