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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Please tell me how I can remove a MapsGalaxy toolbar which

Resolved Question:

Please tell me how I can remove a MapsGalaxy toolbar which does not show under installed programmes
Submitted: 2 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i know which operating system are you running and which web browser has this tool bar installed?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

Windows 7

Google

Expert:  KamilAnwar1 replied 2 years ago.
Okay. Please follow these steps and let me know the results:
Click the link below and click the Download Now button.
https://toolslib.net/downloads/viewdownload/1-adwcleaner/
A program called AdwCleaner.exe will be downloaded.
Open this program, close your browsers while it is open and click Scan.
Then, wait for the scan to finish and click Cleaning.
After the cleaning has finished, agree to the prompts on screen to restart computer.
After the restart, check if the mapsgalaxy is gone.
Let me know the results.
Thanks
Customer: replied 2 years ago.

It appeared to run the cleaning programme but the toolbar is still there.

Expert:  KamilAnwar1 replied 2 years ago.
Did it restart the computer after the cleaning finished?
Customer: replied 2 years ago.

Yes

Expert:  KamilAnwar1 replied 2 years ago.
In Chrome Address Bar: Type
chrome://extensions/
Hit Enter.
Then from the extensions window, click the basket next to mapsgalaxy.
Then test, and let me know the results.
Customer: replied 2 years ago.

I don't follow this. Can you take over machine please

Expert:  KamilAnwar1 replied 2 years ago.
I sent request for remote service, please accept it then follow steps here to connect with me. Thanks
KamilAnwar1 and 3 other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=765024
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks