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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37491
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have just bought a ToshibA LAPTOP, I createD A MICROSOFT

Customer Question

I have just bought a ToshibA LAPTOP, I createD A MICROSOFT ACCOUNT WITH *****@******.***
but now cannot login it wont accept mu password ***** you help please
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Does it have windows 8?

Is it okay to reset the laptop fresh, so you can re-set it up with a password ***** want?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

it is windows 8

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Is it okay to reset the laptop fresh, so you can re-set it up with a password ***** want?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

how do I DO THAT IF i CANNOT GET ONTO MY LAPTOP i NEED A PASSWORD ***** OUTLOOK.COM WILL ACCEPT

I HAVE PAID YOU £26 i CANNOT AFFORD ANYMORE DID NOT REALISE YOU CHARGED

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry, I'm an independent computer technician. Please let me know if you'd like me to fix this issue for you. Don't worry, we guarantee our service. Please let me know. Thank you.
Customer: replied 2 years ago.

I do want this problem solving but am getting confused as to who I am talking to and I still havenit got aan answer but you have got my money

Expert:  Viet -MS Office Tech replied 2 years ago.

Thank you. Please try the following:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset your PC, and continue.
    (When prompted, select the option "Just remove files.")


When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

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