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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have a microsoft uk account but am having trouble sending

Customer Question

I have a microsoft uk account but am having trouble sending emails. I keep getting sent to microsoft.com I think when I. Hanged my password ***** may have messed up
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.
My email is hotmail.co.uk and is on my iPad and linked to my iPhone 4. I do not have windows or any of the others on my iPad or iPhone
Expert:  Viet -MS Office Tech replied 2 years ago.
Is the issue on the iPad or iPhone or both?

Does your hotmail email password ***** at the hotmail website http://www.hotmail.com/?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.
It wouldn't send mail from my phone but is a problem on my iPad as it cannot find uk site form me to sign in and check my password. I experienced a problem earlier today when changing my password. Not sure what happened and wonder if I changed password ***** wrong site. Earlier I tried to log in and a note came up to say there was another user with my email so think it may have been my mistake and changed password ***** wrong site
Expert:  Viet -MS Office Tech replied 2 years ago.
I see, when you go to the website http://www.hotmail.com/ on either the iPhone and/or iPad, are you able to sign in your hotmail email address there? Thank you.
Customer: replied 2 years ago.
Yes it seems that way
Expert:  Viet -MS Office Tech replied 2 years ago.
So your hotmail email is currently working fine at the website http://www.hotmail.com/ right? Please let me know. Thank you.
Customer: replied 2 years ago.
No just checked what is happening I cannot now find microsoft uk log in
Expert:  Viet -MS Office Tech replied 2 years ago.

Please tell me what happens when you sign in your hotmail email address at the website website http://www.hotmail.com/. What does it say?

When you are available, please reply back at the box below to continue. Thank you,