How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5274
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Microsoft Question Here...
KamilAnwar1 is online now

Office 13 ; I used a recovery and now the office will not function

Resolved Question:

Office 13 ; I used a recovery and now the office will not function although it is shown as recovered in the programme list
Submitted: 2 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
How was it purchased and do you have the license key/serial number? It appears to be corrupted.
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

Purchased at PC World and down loaded. I do have a 25 digit licence key

Expert:  KamilAnwar1 replied 2 years ago.
Is there a link on the key card? Please type that to me here.
Customer: replied 2 years ago.

X18-15391-01 Is this what you mean?

Expert:  KamilAnwar1 replied 2 years ago.
That appears to be the product number. Please visit the link below:
https://officesetup.getmicrosoftkey.com/
Enter your product key and proceed with steps on screen and see if it allows you to download Office.
Let me know.
Customer: replied 2 years ago.

This did not work. The message was as follows

https://support.office.com/en-us/article/Are-you-seeing-the-Office-is-busy-error-message-9490798a-86ec-4218-98b3-788d850e8a24

Expert:  KamilAnwar1 replied 2 years ago.
May i remotely connect with you to fix this directly?
Customer: replied 2 years ago.

Yes

Expert:  KamilAnwar1 replied 2 years ago.
I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks
KamilAnwar1 and 3 other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=815352
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

I switched off and now that I have switched on again I am unable to operate Office 13

Expert:  KamilAnwar1 replied 2 years ago.
I am still working. Thanks
Expert:  KamilAnwar1 replied 2 years ago.
After the streaming finishes, please test and let me know the results.
Customer: replied 2 years ago.

What further information do you need?

Expert:  KamilAnwar1 replied 2 years ago.
I want you to test Office after streaming/downloading finishes and let me know if it worked.
Customer: replied 2 years ago.

I have restarted my computer and Office 13 is shown on the programmes list but does not operate. It functioned when I tested it after the downloading.

What happened?

Expert:  KamilAnwar1 replied 2 years ago.
Before i logged off, you tested it and it worked. After that i logged off, so no idea what may have happened.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=217950
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Expert:  KamilAnwar1 replied 2 years ago.
Is this the same computer?