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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5198
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My original m/soft OFFICE Home/student expired I then PURCHASED

Resolved Question:

My original m/soft OFFICE Home/student expired
I then PURCHASED IN FULL a new package
now EVERY TIME I try to use a component it tells me subscription expired
I re-enter the card number tat came with the new package and it still will not let me used all the programs - it asks for a m/soft account - don't have one it asks me to set one up and the will not action it saya its sent me a e-mail with a code number (twice) non received
PLEASE HELP
Thanks
Geoff
Submitted: 2 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Can you tell me the full version name of the one you purchased and did you get any discs or was it purchased online from the microsoft site?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

Full title on package is OFFICE hOME & sTUDENT 2013 Word/Excell/PowerPoint/OneNote

Yes Connect and sort out please

Geoff

Expert:  KamilAnwar1 replied 2 years ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
KamilAnwar1 and other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=828098
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks