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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37888
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have been trying to sign in to microsoft.every

Resolved Question:

I have been trying for months to sign in to microsoft.every single time they send me a new password ***** attempt to put it in but every single time it says wrong password,but they gave me it.Can somebody please help me.thank you
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Terry! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is this email address issue?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

my email address is***@******.*** windows 8

Expert:  Viet -MS Office Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

yes

Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=6f03f654-f268-42d6-a286-84cd59108cab

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet -MS Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 2 years ago.

thankyou

Expert:  Viet -MS Office Tech replied 2 years ago.
You're welcome.