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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I cannot get into my hotmail account. I keep being told that

Customer Question

I cannot get into my hotmail account. I keep being told that my password ***** ***** I have re-set it 5 times and I am told that the re-set is successful but it doesn't work when I try the new password ***** have to go through the whole process again.
How can I sign in to my account?
Submitted: 2 years ago.
Category: Microsoft
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Jason