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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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How to remove Trojans please

Customer Question

How to remove Trojans please
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which Trojan you have on your computer?
Thank you
Customer: replied 2 years ago.

sorry I do not know which one.I only know

I have been told it is a Trojan.

Expert:  Richard replied 2 years ago.
no problem,
Who or what told you this? Not being difficult but every trojan has its own way to be removed.
I can also do these steps for you and fix it directly, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.

I had not realised the charges were monthly

Please cancel the £20 I have just made. Thank you

Expert:  Richard replied 2 years ago.
They are not monthly Frank, it is a one off, its only monthly if you sign up for a monthly subscription
Customer: replied 2 years ago.

Thank you for the information. As I do not know which

Trojan, may I cancel the £20 charge.

Thank you

Expert:  Richard replied 2 years ago.
ok... you can request a refund here
http://ww2.justanswer.com/help/how-can-i-request-refund
thanks